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11.08.2024
Customer Service Quality Specialist
Riyadh
... standards for support and call center quality assurance.Review a selection of support agents’ interactions across various channels (calls, emails, chats, etc.).Evaluate support engagements against predetermined quality benchmarks.Provide agents with constructive feedback and guidance during ...
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Majorel KSA
11.08.2024
Call Center Workforce Manager
Riyadh
The call center workforce manager role is pivotal in call center management. They are meant to drive optimal productivity within a multi-site, multi-skilled, 24/7 call center setup.This role centralizes forecasting, scheduling, and intraday performance management. Its ultimate purpose is to ensure ...
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Majorel KSA
02.08.2024
Team Leader/ قائد فريق
Riyadh
As a Team Leader in Riyadh, Saudi Arabia, you will be responsible for leading and managing a team to achieve organizational goals and deliver exceptional results. You will play a crucial role in ensuring the successful execution of projects and driving the team towards ...
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Majorel KSA
19.07.2024
HR Manager
Riyadh
... Sales Accepted Leads SAL volume targets.»Collaborate with and leverage teammates to develop targeted lists, call strategies, and messaging to drive opportunities.»Utilize business and industry knowledge to research accounts, identify key players, generate interest and develop accounts.»Work to ...
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Majorel KSA
24.08.2024
Customer Service Quality Manager
Riyadh
... standards and guidelines to ensure consistent and excellent service delivery.Monitor and evaluate customer interactions and transactions to identify areas for improvement and develop action plans.Lead and manage a team of customer service representatives, providing guidance, training, and ...
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Majorel KSA
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